Module 2: Encountering negative behaviour

By the end of this session, you should be able to:

1. Recognise negative, racist and aggressive behaviour in the workplace
2. Identify steps to take in handling such behaviour
3. Understand the sources of support available to you in the workplace

To summarise, the lecture comprises:

• Recognising negative, racist and aggressive behaviour
• Common causes of negative behaviour
• Handling negative, racist and aggressive behaviour from a member of staff, patient, relative, or companion

Further Resources

• ACAS is the Advisory, Conciliation and Arbitration Service. It is an independent public body that works with employers and employees to improve workplace relations.

• Citizen's Advice gives people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. Their network of charities offers free, independent and confidential advice. They have a specific section on their website relating to dealing with problems at work.

Now that you have completed this session, the next Module will look at dealing with people and patients