Module 4: Resolving misunderstandings

Watch this short lecture by Sophie Harrison-Moody about how to resolve misunderstandings with people and patients in the workplace.

By the end of this session, you should be able to:

  1. Identify different types of misunderstandings
  2. Identify causes of misunderstandings
  3. Examine methods of resolving misunderstandings

To summarise, the lecture comprises:

  • What is a misunderstanding?
  • Causes of misunderstandings in the workplace
  • Communication at work: techniques for resolving misunderstandings with people and patients

Now that you have completed this session, the final Module will examine common language problems

Module 5: Common language problems

Continue here