Module 4: Resolving misunderstandings

By the end of this session, you should be able to:

1. Identify different types of misunderstandings
2. Identify causes of misunderstandings
3. Examine methods of resolving misunderstandings

To summarise, the lecture comprises:

• What is a misunderstanding?
• Causes of misunderstandings in the workplace
• Communication at work: techniques for resolving misunderstandings with people and patients

Now that you have completed this session, the final Module will examine common language problems