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13. Managers

13.1. Outcomes for Service Manager

The following statements identify the outcomes to be demonstrated by a service manager. 

  1. Develop understanding, knowledge and skills in leadership and management theory and practice.
  2. Develop and maintain successful relationships at all levels within the organisation and with relevant external partners.
  3. Apply integrated management and clinical knowledge to challenging and novel situations.
  4. Provide effective leadership for the whole service.
  5. Contribute expertise to the development of services nationally.
  6. Lead and support staff through transformational changes to develop and deliver better services.
  7. Reflect on experiences and use the lessons learned to guide decisions and actions.
  8. Comply with relevant legislation.
  9. Take responsibility for radiation safety.
  10. Develop and keep under review strategic and operational plans for the service.
  11. Use resources effectively and efficiently to improve quality and productivity.
  12. Plan and develop workforce capacity and capability.
  13. Develop and promote a learning environment that values and supports staff and students.
  14. Use and give professional supervision or coaching.
  15. Maintain and enhance expertise through engagement with continuing professional development.
  16. Engage in commissioning for imaging and oncology services.
  17. Understand organisational culture and its implications for governance.
  18. Establish and operate effective risk management and business continuity processes.
  19. Develop and implement robust quality management systems.
  20. Establish systems for the development, dissemination and implementation of clinical policies, procedures and guidelines.
  21. Develop and use appropriate management and communication systems and networks.
  22. Monitor trends and developments, evaluating their impact.
  23. Evaluate opportunities to enter new markets and to introduce innovations and improvements that meet patients’ needs.
  24. Monitor the processes and performance of the service, benchmarking with comparable organisations.
  25. Develop and use systems to provide data and information for performance management adhering to SMART (specific, measurable, achievable, realistic and time-limited) principles.

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