Main menu
- Home
- About radiography
- About us
- The College of Radiographers
- College Board of Trustees
- What is the impact of the College of Radiographers?
- Objectives of the College of Radiographers
- Patient information
- A career in radiography
- Approvals and accreditation
- Fellowship of the College of Radiographers
- CoRIPS research grants
- CoR Doctoral Fellowship Grant
- CoR Legacy Fund
- CoR Overseas Placement Fund
- Developing countries
- UKIO Attendance Grant
- Awards & grants
- News
- Student of the year
- Radiographer of the year
- Radiography team of the year
- Rep of the year
- CoRIPS research grants
- CoRIPS Student Research Awards
- SoR reps’ learning fund
- Overseas placement fund
- Silver medal
- Gold medal
- Fellowship by Portfolio
- Other awards
- CoR legacy fund
- UKIO Attendance Grant
- Fellowship
- Being a member
- Learning
- Career progression
- Researchers
- CoRIPS research grants
- Doctoral fellowships
- News
- Research group
- National research profiles
- Undertaking research
- Getting started
- Moving on
- Finding funding
- PhD and Prof. Doc. log
- Research FAQs
- Useful links
- Research Resource Pack
- Council for Allied Health Professions Research (CAHPR)
- Research and Clinical Trials Radiographers (RaCTR) Special Interest Group
- Practice
- Radiotherapy
- News
- Patient safety
- Promoting radiotherapy
- Radiotherapy advisory group
- UK countries
- UK Radiotherapy Board
- Breast radiotherapy interest group
- Brachytherapy radiographers forum
- Specialist paediatric radiographers
- Imaged Guided Radiotherapy SIG
- Superficial radiotherapy SIG
- Information, support and review
- Annual Radiotherapy Conference
- Paperless radiotherapy interest group
- Trade union support
- Employment advice
- Part time working
- Disciplinary & grievance
- Injuries at work
- Sickness absence
- Learning contract
- Health & safety
- News
- Health & safety campaigns
- Health & safety consultations
- Role and Functions of Safety Representatives
- Health & safety events
- SoR health & safety forum
- Asbestos
- Bullying
- Cancer in the workplace
- Carrying out a Risk Assessment
- Gender Occupational health and safety (GOSH)
- Lone workers
- Manual handling of patients
- Mental health
- RIDDOR
- Time to Change
- Around the UK
You are here
- Home
- Learning
- Library and publications
- Policy & guidance document library
- The joint response of the Society of Radiographers and the College of Radiographers to the Final Report of the Independent Inquiry into care provided by Mid Staffordshire NHS Foundation Trust
- 9.0 Enhancement of the role of supportive agencies (recommendations 91 – 108) and Effective complaints handling (recommendations 109 – 122)
9.0 Enhancement of the role of supportive agencies (recommendations 91 – 108) and Effective complaints handling (recommendations 109 – 122)
9.1 We offer no specific comment on these recommendations. We are very happy to endorse them.
Search this document
- Executive Summary
- Table of completed, on-going and future actions
- 1.0 Introduction
- 2.0 Accountability for implementing the recommendations (Recommendations 1-2)
- 3.0 Patients as the priority and putting patients first (Recommendations 3 – 8)
- 4.0 Fundamental standards of behaviour (Recommendations 9 – 12)
- 5.0 A common culture throughout the healthcare system – an integrated hierarchy of standards of service (recommendations 13 – 18)
- 6.0 Responsibility for, and effectiveness of, healthcare standards (recommendations 19 – 59)
- 7.0 Responsibility for, and effectiveness of, regulating healthcare systems governance – Monitor (recommendations 60 – 86)
- 8.0 Responsibility for, and effectiveness of, regulating healthcare systems governance – Health and Safety Executive (recommendations 87 – 90)
- 9.0 Enhancement of the role of supportive agencies (recommendations 91 – 108) and Effective complaints handling (recommendations 109 – 122)
- 10.0 Commissioning for standards (recommendations 123 – 137)
- 11.0 Local scrutiny; Performance management and strategic oversight; Patient, public and local scrutiny (Recommendations 138 – 151)
- 12.0 Medical training and education (recommendations 152 – 172)
- 13.0 Openness, transparency and candour (recommendations 173 – 184)
- 14.0 Nursing (recommendations 185 – 213)
- 15.0 Leadership (recommendations 214 – 221)
- 16.0 Professional regulation of fitness to practise (recommendations 222 – 235)
- 17.0 Caring for the elderly (but applicable to all patients) (recommendations 236 -243)
- 18.0 Information (recommendations 244 – 272)
- 19.0 Coroners and inquests (recommendations 273 – 285)
- 20.0 Department of Health leadership (286-290)
- 21.0 Summary
- References
- Appendix 1: Society of Radiographers/College of Radiographers: Learning the Lessons from the Francis Working Group
- Appendix 2: Patient Safety and the Society of Radiographers and the College of Radiographers:
Content tools
Style Switcher
© 2019 The Society and College of Radiographers
207 Providence Square, Mill Street, London SE1 2EW
Telephone: 020 7740 7200